General
We collect personal information such as name, contact details, credit card or bank account details (where provided). This information is required by us to provide services to you. We will only collect this type of information in accordance with the Privacy Act. If you are unable to provide us with the information requested, we may not be able to offer you the product or service you seek.
Your personal information may be used as follows:
- To verify identification.
- To provide the services you require, as well as administer and manage those services, including billing and collection.
- To gain an understanding of how we may improve our services and products offered.
- To conduct appropriate credit checks and prevent fraud.
We may also use this information to promote our other services and products which may be of interest to you. To remove your name from such survey lists, simply contact us at 1300 789 965.
Collection of personal information
We collect personal information:
- When you enter your personal details on the website (e.g. to register for membership, purchase products or services, complete marketing surveys, etc).
- When you provide information by phone or in documents (e.g. application forms mailed or faxed to us).
- From third parties such as our related companies, credit reporting agencies or your representatives.
- From publicly available sources of information.
- From our own records of how you use the Services.
We take reasonable steps to ensure your personal information is kept confidential, secure and protected from unauthorized access or use.
We will not collect personal information from any user whom we know or might reasonably suspect to be under the age of 18 years without the expressed consent of a parent or guardian. This provision does not prevent the recording of an anonymous but identified (by login name or cookie) user's preferred services or usage history.
Disclosure of your personal information
We will disclose personal information about you:
- To credit reporting/fraud checking agencies in line with our debt collection policies and procedures. If you are in default, we will notify and exchange information with our collection agent.
- To credit providers for credit related purposes such as credit worthiness, credit rating and credit provision.
- To authorized agencies such as our solicitors, when required for legal proceedings; the police in investigating criminal or fraudulent transactions, or as permitted by the Privacy Act for similar dealings.
- Organizations involved in a transfer/sale of all or part of our assets or business.
- To external mail outsourcing agents to handle our bulk postal requirements.
- To our bank, merchant or financial agencies to process your account payments.
- Your representatives (e.g. your legal advisors).
- Other telecommunication and information service providers.
- Our related companies.
Any third party is provided with only the minimum necessary information and under terms of strict confidentiality on condition that the third party only uses it to provide the necessary services.
You are able to access the personal information about you held by us. We will take all reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. We therefore recommend that you let us know if there are any errors in your personal information and keep us posted of any changes. You may edit or delete the personal information you provide to us on our website (unless the information is mandatory for your membership). If you have any questions in relation to privacy, please contact us between 9am to 5pm, Monday to Friday.
Contact
If you believe your privacy may have been compromised, you have the right to lodge a complaint about the matter. Your complaint should be addressed to Business Relations and done in writing to the contact details below. We will investigate the matter(s) raised by you and respond in same within 15 working days.
RechargeCentral Pty Ltd
PO BOX 5577
West Chatswood, NSW 1515
Australia
Tel: 1300 789 965
Email: privacy@rechargecentral.com.au
URL: www.rechargecentral.com.au