Definitions
"RechargeCentral" means RechargeCentral, ABN 99 073 079 268 and its employees, officers and agents;
- "We, Us, Our" collectively mean RechargeCentral.
- "Customer" means all persons, companies or other entities identified on the application for the Service.
- “You, Your” collectively means the Customer.
- "Supplier" means facilities, services carriers and telecommunications service providers and/or suppliers.
Information we collect and our Privacy Policy
We are committed to protecting Your privacy. We use the information We collect about You to process orders and to enhance Your shopping experience. We do not sell, trade, or rent Your personal information to others. You may view Our complete Privacy Policy here.
- When You sign up, We require Your name, address, home phone number and email.
- When You place Your order, We require Your credit card number, expiration date and the credit card holder's name. This allows Us to process and fulfill Your order and to notify You of Your order status.
- For security reasons, We do not store Your debit/credit card information electronically.
- We only store the required paper audit trail/information that is required for Our merchant account and those required for statutory reporting. This will include information that may be used in the fraudulent use of debit/credit cards. Because of this, We will ask for Your debit/credit card details during each order.
- In the interest of security, each time You submit Your order or check Your mail/PIN, You will be required to enter Your password.
- When You join a contest or promotion, We may ask for Your name, address and email so We can administer the contest and notify the winners.
Return & Exchange Policy
Our prepaid phone cards are instantly enabled and assigned to You and Cards/PINs are non-refundable or exchangeable. Prepaid phone cards are provided “as is” and on an “as available” basis. As such, phone cards/PINs are non-refundable or exchangeable.
Our Problem Solving Timescale
At RechargeCentral, We do not have control over the systems used in providing phone card services. We cannot access Your calling logs or re-credit your card directly. Copies of phone logs or phone card credits can only be given by the phone card Supplier. For quick resolutions, We suggest You contact the phone card Supplier directly. Customer service numbers for each phone card Supplier can be found on this website or the calling instructions which were sent to you via email.
- We constantly try to provide careful and timely customer service to Our valuable customers.
- We aim to get all complaints resolved within a week.
- You will receive a reply from Us within 24 hours of You submitting Your complaint.
- If You have not received Your PIN or the calling instructions, We will re-send the information to You instantly.
- If Your complaint is regarding the quality of the phone card or difficulty in getting a good connection, please log Your case with the phone card Supplier.
How to Submit a Complaint
For inaccurate billing or missing minutes on Your phone card, please contact the phone card Supplier directly. Their customer service number can be found on Our phone card web page or the calling instructions initially sent to You via email.
Commonly Encountered Problems
The total minutes remaining in your phone card are different to what you expected. This is usually due to:
- Calls to a mobile phone. Some of the phone cards available on RechargeCentral may not have specific rates listed for mobile phones to a particular destination. However, please note that mobile phone rates are usually higher than landline rates. You can calculate the mobile rate by dividing the total minutes allowed by the funds left on the phone card.
- The number you dialed is recognized as being in another region and or a mobile phone and therefore, on a different rate (some area codes are classed as mobile phones by some carriers).
- Changes to the calling rates of your particular destination by the phone card Supplier. Please note, phone card Suppliers reserve the right to revise their rate table without prior notice.
- If your phone card is billed at 3-minute increments, your total is deducted in 3-minute blocks. Your usage may be rounded up to the next 3 minutes after you end your call.
Didn't get a good connection, but the phone card balance was deducted.
- This happens very rarely. It is most likely that the call did connect and call charges started to accumulate just before you hung up. However, if you believe your balance was incorrectly deducted, please contact the phone card Supplier; they usually reimburse the balance right away.
- If this happens repeatedly, please try to make calls at a different time of the day. The phone card may also be having one-off problems for the specific region you are calling.